Customer Service Standards
We aim to establish strong business relationships with all our occupiers ensuring we provide high levels of customer care at all times.
We seek to do this by:-
- Ensuring every customer has a dedicated Asset Manager
- Being positive, helpful, accessible and efficient at all times
- To consistently provide a high standard of service to our customers
- Responding to enquiries and requests in a timely manner
- Seeking feedback from our customers sharing the results and taking appropriate action
- Keeping customers informed about matters affecting their property
- Sharing news and information that may be of interest and assistance to our customers through newsletters and our websites www.highcross.co.uk and www.space4business.co.uk
- To issue clear and concise service charge budgets at the start of the service charge year and income and expenditure reconciliation after the year end ensuring costs are apportioned in a fair and reasonable manner.
- Inviting any service standard concerns to be directed to the Asset Manager
